PRIVACY POLICY

This Policy explains what information the Club Owner collects from its members.

Types of Information;

We Collect Information You Provide. The term "Personal Information" is defined by the Privacy Act 1988 (Cth) ("the Privacy Act") as information or an opinion about you as an identified person or by which can reasonably be identified. The Club Owner collects following types of information, including Personal Information, from you, when you apply for membership including: your name date of birth, contact information bank details, height and weight, photograph.

Sensitive Information. "Sensitive Information" is a type of Personal Information and is defined by the Act as including information about a person's racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a trade union, profession or trade association, health, biometric information or templates, sexual orientation or practices and criminal record.

Except for health information, we do not generally seek to collect Sensitive Information. In the limited cases where we do seek to collect Sensitive information, we will do so in accordance with the Privacy Act and this Privacy Policy. If you choose to provide us with unsolicited Personal or Sensitive Information, you consent to our using such information, subject to the Privacy Act and this Privacy Policy.

How We Use Information

Generally, we use the information we collect: to set up your membership; to provide the information, products and services you request; to process payments for your membership and for security, credit or fraud prevention purposes; to provide you with effective customer service; to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us); to invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us); to better understand your needs and interests; to improve our products and services; to improve our marketing and promotional efforts; and for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.

How to Access, Update or Correct Your Information

To access, update or correct the Personal or Sensitive Information we hold about you, please contact us at the address provided below. We will respond to you within a reasonable time.

We may ask you for additional information to verify your identity. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identity.

Steps We Take to Safeguard your Information

We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of Personal Information and Sensitive Information you provide to us.

As Part of a Business Transfer. Your information may be transferred to successor organisation if, for example, we merge with or are acquired by another organisation or if we liquidate our assets. If such a transfer occurs, the successor organisation's use of your information will still be subject to this Policy and the privacy preferences you have expressed to us. To Comply with Laws and Protection of Our Rights and the Rights of Others. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

However, we will not disclose your Personal or Sensitive Information to third parties unless:

a. we have your consent do so; or

b. if we do not have your consent, it is a situation in which you would reasonably expect your information to be shared for such purpose; and in the case of Personal Information, the purpose for which we are sharing the information is related to the primary purpose for which we collected such information; or

ii. in the case of Sensitive Information, the purpose for which we are sharing the information is directly related to the primary purpose for which we collected such information.

If we do not believe you would reasonably expect your information to be shared for the particular purpose, or if it is not related (or directly related) to the primary purpose, we will seek your consent to share the information before doing so.

This Policy May Change As a result of changes in the way we offer our services (or changes in the law), we may need to update or revise this Policy. Accordingly, we reserve the right to update or modify this Policy at any time, by notifying you via the e-mail address which you provided when you applied for membership. However, we will honour the terms that were in effect when we gathered data from you.

Complaints. If you believe that we have not complied with our obligations pursuant to the Act, or have a complaint about the use or disclosure of your Personal or Sensitive Information by us, please contact the Club Owner or My Gym Rouse Hill on the contact details below. We will liaise with you regarding your concerns and act as necessary to address such concerns which may include contacting the Club Owner to take the matter further. We will endeavour to resolve your complaint as soon as possible. However, the length of time will depend on the nature and complexity of the issues you have raised. You will receive an acknowledgement of receipt of the complaint from us within five business days and you will be given an estimate of how long it may take to deal with the matter which should not exceed 30 days. If it is decided that your complaint is justified, the appropriate response or action will be determined. We will try to match the response to the nature of your complaint and your desired outcome, but this may not always be possible. Some of the things that may be decided include: - take steps to rectify the problem or issue you have raised; provide you with additional information or advice so that you can understand what happened and how it has been dealt with; take steps to change policies or procedures if your complaint identifies a problem in the way things are being done. It is not always possible to resolve a complaint to everyone's satisfaction. In that case, you might want to escalate the matter to the Privacy Commissioner via an online privacy complaint form which can be found at: http://www.oaic.gov.au/privacy/making-a-privacy-complaint. Contact Us If you have any questions regarding this Privacy Policy, please contact us by e-mail at rousehill@mygym.com.au or by mail at PO Box 4268 Pitt Town NSW 2756. Alternatively, you can contact us at your local Club.